Privacy policy

Last updated 13 September 2026

This policy explains what VedIQ collects, why, and what you can do about it. It describes how the product actually works rather than reserving every right we could theoretically claim.

What we collect

Information you give us

• Your email address and password, to create and secure your account. Passwords are hashed by our authentication provider; we never see them.
• Photographs of your palms, which are the input to a Palm report.
• Birth details for Astro and Vibe — a subject’s name or nickname, date and exact, approximate or unknown time of birth, birthplace, coordinates, timezone and selected calculation preferences. Vibe uses two adult birth records. Birth data can be highly personal and is used only for the reading you request.
• The name, age and (optionally) gender you enter for the reading. Age is required because the timeline chapter is anchored to it.

Information we generate

• Structured observations extracted from your images — measurements of lines, mounts and proportions.
• Your report, and the PDF rendered from it.
• Vibe comparison data, including the connection lens, focus areas, optional context and structured chart comparison used to write the reading.
• Order and payment records, which we are required to retain for tax and accounting purposes.

Information collected automatically

Server logs, including IP address, for security, abuse prevention and debugging. Tagged campaign links also let us record limited first-party attribution—such as source, campaign and ad name—against an order, so we can understand which campaigns produce sales.

If you choose Allow measurement, we may load configured Meta and Google measurement tags and send basic visit, checkout and purchase signals. These may include the advertising platform’s browser or click identifiers; Meta event matching may also receive a one-way hash of your email address. If you continue without allowing measurement, those tags are not loaded and no conversion event is sent. You can change this choice through “Ad privacy choices” in the site footer.

How we use it

To generate and deliver your report, to let you access your past reports, to process payments, to provide support, to prevent abuse, to measure campaign performance where you have allowed it, and to meet legal obligations. That is the complete list.

We do not use your photographs or reports to train AI models, and we do not sell your data to anyone.

Who we share it with

Only the processors needed to run the service, each handling the minimum required:

• Supabase — database, authentication and encrypted file storage.
• Our AI provider — receives your palm photographs for the observation stage, and the resulting observations plus your name, age and gender for the Palm writing stage. For Astro and Vibe writing, it receives the names or nicknames, selected context and structured calculated chart or comparison. It does not receive your email address, password or payment details.
• Our deterministic astrology service — receives the birth details required to calculate an Astro chart or the two charts used for a Vibe comparison. It does not receive your password, payment credentials or email address.
• Razorpay — processes your payment. We never receive your card details.
• Resend — sends a notification when your report is ready. The report itself is not attached; you sign in to download it.
• Meta — receives visit, checkout and purchase events only when you allow ad measurement. We never send Meta your palm photographs, birth details, report content or payment credentials.
• Google — when configured for a campaign, receives visit and conversion events only after you allow ad measurement. We may retain Google’s ad-click identifier with your order for campaign reconciliation, but never send palm photographs, birth details, report content or payment credentials.

We may also disclose information where we are legally required to, and will tell you unless prohibited.

How long we keep it

• Palm photographs — deleted automatically 14 days after your report is delivered. If you never pay for the order, the photographs you uploaded for it are deleted 7 days after you upload them. You can delete them yourself at any point before that, from your dashboard. Your report is unaffected either way: it is written from the measurements, not the images.
• Reports and PDFs — kept while your account is open, so you can download them again.
• Astro and Vibe birth details and calculated data — kept with the order while your account is open so you can retrieve the report. When starting a new reading, the service may show eligible birth records from your own completed or paid orders; nothing is prefilled until you select it, and the new order stores a fresh copy of the details you confirm. We never recover personal details by parsing an old PDF. Account deletion removes the birth details, calculations, reports and stored files while retaining only anonymised financial records required by law.
• Order and payment records — retained as long as tax and accounting law requires, even after account deletion.
• Server logs — a short rolling window.
• Campaign attribution — the first-party campaign cookie lasts up to 90 days and the ad-measurement choice up to 180 days. Attribution attached to an order is kept with that order so we can calculate campaign performance.

Security

Your photographs and reports are stored in private buckets that are never publicly readable. Access is granted only through short-lived signed links issued to you. Data is encrypted in transit and at rest. Staff access to customer images is restricted and logged with the identity of the person who viewed them.

Your rights

You can access your data, correct it, download your reports, delete your images, or delete your account entirely from your dashboard. You may also email info@dashapramati.com and we will action the request. Deleting your account removes your images, observations and reports; order records are retained where the law requires.

Children

VedIQ is not for anyone under 18. We do not knowingly collect data from children, and will delete it promptly if we discover we have.

Changes

If we change this policy materially, we will tell you by email before the change takes effect.

Contact

Dashapramati Solutions, a Proprietorship, operating from 20, 3rd Cross, Gandhinagar, Bengaluru 560098, UDYAM UDYAM-KR-03-0352972. Privacy questions and grievances: info@dashapramati.com; phone 9844048480. Grievance officer: Kiran.