Refund policy

Last updated 6 September 2026

A VedIQ report is a digital product generated specifically for you from your own photographs. The cost of producing it is incurred the moment it is generated, and it cannot be returned or resold. This policy sets out exactly when we refund and when we do not.

The point of no return

Once your report has been generated, the sale is final and we do not issue refunds. Generation is the moment our pipeline finishes writing your PDF and it becomes available to download. You are told this on the checkout screen, immediately above the payment button, before any money is taken.

Everything before that moment is refundable, and the cases below are refunded whether or not you ask.

Automatic refunds

If we cannot produce your report, you are refunded in full, automatically. You do not need to contact us. This covers any case where our pipeline fails after payment and cannot be recovered, and it is the reason generation, rather than payment, is the point at which the sale becomes final.

If your photographs are too unclear to read, we tell you before generating anything and ask for better ones. That costs you nothing and does not consume your order. You can re-upload as many times as you need, and if you would rather not continue at that point, we refund you in full.

Duplicate payments

If you are charged more than once for the same order, tell us and we will refund the duplicate immediately. If we spot it first, we refund it without waiting for you to ask. This applies even after a report has been generated, because you are only ever charged for one.

If something is wrong with your report

A generated report is not refundable, but it is not the end of the conversation either. If your report is incomplete, corrupted, addressed to the wrong name, or clearly does not correspond to the photographs you submitted, email support@vediq.ai within 7 days with your reference number and we will regenerate it at no cost. We would rather fix it than argue about it.

What we do not refund

• Any report that has been generated, including one you have not yet downloaded or opened. The work is done and the cost is incurred at generation, not at download.
• Dissatisfaction that the reading was not factually accurate about your life. Palmistry is an interpretive tradition, not a science, and we say so plainly before you buy.
• Disagreement with the content or tone of a reading, where the report was produced correctly from the photographs you supplied.
• Accounts suspended for breaching our terms of service.

How refunds are paid

Refunds are issued to your original payment method through Razorpay. They are normally initiated within 2 working days and appear in your account within 5–7 working days, depending on your bank.

Your statutory rights

Nothing in this policy limits any right you have under applicable consumer law that cannot be excluded by agreement. Where such a right conflicts with a term above, that right prevails.

Contact

support@vediq.ai. Please include your order reference — it begins with VQ- and is on your report and in your confirmation email.